Buyer FAQ

Automatic self-cleaning units with rake or sift mechanisms, app-controlled smart units, covered and hooded boxes, open-top standard trays, litter box furniture cabinets, and mats and accessories. Each serves a different household pattern, covered in our product guides.

Capacity follows the cats, not the box: interior footprint scales with cat size, and cat count scales the number or size of boxes. The sizing guides under the resource center give the reference bands.

It depends on the mechanism. Rake and sift designs specify compatible litter types and granule sizes; the manual is the operating envelope, and using the specified litter is what the design assumes.

Reference ranges in this category run from pilot quantities of roughly 50 to 200 pieces to standard orders of 500 to 2,000 pieces, confirmed per model and color during the RFQ.

Sampling commonly runs 10 to 15 business days per round and production 25 to 40 days ex-factory, both confirmed per order; electronics models sit at the longer end.

Yes, in rounds: a first sample, revisions from a written review, and a sealed golden sample. Electronic units are tested on the bench through a written protocol before sign-off.

Yes. OEM and ODM programs cover shell color, packaging, manuals and, on smart models, app branding scope. Each customization carries its own minimums, stated in the quote.

For the EU: CE marking covering EMC and low-voltage directives, plus the radio equipment directive where wireless exists, and RoHS. For the US: FCC rules, with UL-style standards a common voluntary reference. UKCA applies for Great Britain, and California Proposition 65 awareness is a common addition. Certificates are supplied per order rather than claimed site-wide.

No. Covered, open-top and furniture boxes without electronics are material products; the frameworks apply to the powered and wireless models.

App scope, languages, account model and update policy are defined in the agreement; the product is designed to remain a functional litter box offline.

Through cube discipline: nesting or flat-packing trays, protective packing planned with freight, and container loading planned before booking. The freight guide walks the arithmetic.

Yes. As a sourcing desk we consolidate boxes with mats, filters and accessories across partner factories into one shipment with shared documentation.

Programs define term, scope, a parts list and a returns route; adapters, filters and mechanical spares are typically stocked. The framework is described in our after-sales guides, and commitments are confirmed per agreement.

Pilot ranges of roughly 50 to 200 pieces and standard ranges of 500 to 2,000 pieces, confirmed per model and color.

Sampling commonly runs 10 to 15 business days per round and production 25 to 40 days ex-factory, confirmed per order.

CE with EMC, low-voltage and where applicable radio directives plus RoHS for the EU; FCC for the US; UKCA for Great Britain; Prop 65 awareness for California.

No; the frameworks apply to powered and wireless models, while passive boxes are material products.

Yes; OEM and ODM cover colors, packaging, manuals and app scope, each with stated minimums.

The mechanism defines the compatible litter types and fill depth; the manual is the operating envelope.

Cube discipline: nesting, planned protective packing and container loading planned before booking.

Yes; we consolidate across partner factories into one shipment with shared documentation.

Programs define term, scope, parts list and returns route; adapters, filters and mechanical spares are typically stocked.

Yes, in rounds from first sample to sealed golden sample, with electronics units bench-tested to a written protocol.

Interior footprint scales with cat size and count; the size reference chart gives the bands.

Yes; scope, languages, accounts and update policy are defined in the agreement, with offline function preserved.