Smart is the automatic platform plus radio, app and account service. This page is the decision sheet for when that step earns its place in a product line.
Every program faces the tier question: launch the automatic platform, or step up to the smart version? The honest framing is that smart adds three things, a radio, an app and a service relationship, and each carries a cost and a commitment beyond the unit price. The mechanics both tiers share are in the automatic category; the connected layer is detailed in the smart category.
| Dimension | What smart adds | The commitment behind it |
|---|---|---|
| Customer value | Remote control, logs, notifications | App quality is now part of product reviews |
| Certification | Radio approvals per destination (RED in EU, FCC radio rules in US) | Per-destination scope, per the market page |
| Service | Cloud availability for the life of the product | Ownership and duration in the agreement |
| Support load | Account, pairing and update questions | Fault checklist extended per the sensor guide |
| Price story | Premium tier positioning | Justified when the app earns daily use |
A practical sequence: launch the automatic tier first with the sensing and safety stack proven on the sample; add the smart tier on a later production run once support processes exist; keep the app scope minimal at launch and grow it with firmware updates under a written policy, per the feature-map discussion in the app guide. The tier decision then follows the program instead of dominant it.
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